Customer ServiceMandatory trainingPersonal development

IDD Training – Insurance Distribution Directive

A comprehensive training package meeting the 15-hour training requirement for insurance distribution staff.
11 modules
of expert knowledge
900 minutes
of engaging content
13 interactive exercises
reinforcing knowledge
What will course participants be able to do?
  • Describe the significance and role of the insurance market within the financial market in Poland.

  • Identify and apply legal regulations related to insurance distribution.

  • Analyze customer needs in the area of insurance products.

  • Apply the applicable rules for concluding insurance contracts.

  • Comprehensively characterize insurance products, including their benefits and limitations for the customer, and match products to identified customer needs.

  • Identify and manage conflicts of interest.

  • Know and apply professional ethics standards in practice.

Training program
1. Insurance distribution process
  • Legal foundations

  • Distribution and customer needs analysis

2. Customer needs assessment
  • Insurance needs in the context of risk management

  • Characteristics of insured risk

  • Insurance needs

  • Matching insurance products to customer needs

3. Customer needs analysis and product matching
  • Effective feedback models (e.g. FUKO, SBI, sandwich method)

  • How to deliver both positive and constructive feedback

4. Level of protection in life insurance
  • Methods for determining the sum insured

  • Building openness and using feedback for development

Who is this training for?
  • Employees distributing insurance products

  • Insurance agents

  • Natural persons performing agency activities (ofWCA)

What will course participants be able to do?
  • Describes the importance and role of the insurance market within the financial market in Poland.

  • Identifies and applies legal regulations related to insurance distribution.

  • Analyzes customer needs with regard to insurance products.

  • Applies the applicable rules for concluding insurance contracts.

  • Provides a comprehensive description of insurance products, including their advantages and limitations for the customer, and matches products to identified customer needs.

  • Identifies and manages conflicts of interest.

  • Understands and applies professional ethics standards in practice.

Training methodology

Our training combines a variety of learning methods to ensure maximum effectiveness and participant engagement:

  • Interactive lectures

  • Instructional and educational videos

  • Practical exercises

  • Case studies

  • Decision-based videos simulating real-life situations

  • Knowledge quizzes and tests

Interactive learning sessions Training and educational videos Practical activities Case studies Interactive decision-making videos based on real-life scenarios Knowledge quizzes and tests
Language versions
The training is available in 2 languages: Polish English
Certificate
Certificate confirming course completion
Insurance training for your employees

Join our interactive training and learn how to effectively describe insurance products, including their benefits and limitations for customers. Identify and apply the latest legal regulations related to insurance distribution. A comprehensive training package fulfilling the 15-hour training requirement for employees distributing insurance products.

What sets us apart?

Subject matter experts
We guarantee the highest quality of factual content by working with experts from various industries.
Implementation of complex projects
We assemble a team of 50 experts fully prepared for the challenges of multimedia.
Interdisciplinary team
We work with talented graphic designers, video editors, programmers, scriptwriters and methodologists.
Wide range of services
We are responsible for the entire content delivery process: production, editing, proofreading, content layer, graphic and technological content.
Innovative tools
We implement solutions based on artificial intelligence to optimise production processes and foster creativity.
Partners
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